FAQ’s

All orders arrive beautifully gift wrapped.

We offer free, tracked shipping within the United Kingdom. For orders outside of the United Kingdom, we provide international shipping at a flat rate of £30.

• ‘Ready to Ship’ pieces - expect processing within 3-5 business days from the purchase date.

• Made to order pieces - these may take up to 6 weeks for shipment.

• Bespoke orders - estimated delivery will be discussed during the design process, usually between 8-10 weeks.

For further information, please click here.

We really hope you love your new piece of Maisie Willis Jewellery however if you change your mind, you can return the item within 14 days of the receipt.

Please be aware that any jewellery that has been specially commissioned or personalised cannot be returned. Please note that earrings are non-returnable for reasons of hygiene and safety.

Please see our Return Policy for full details.

If you are uncertain about your ring size, consider purchasing a ring sizer from us for accurate measurements.

We provide complimentary resizing for new rings created by us in the event that the size isn't a perfect fit. Customers are responsible for the postage costs associated with returning the ring for resizing. We recommend using a fully tracked and insured postal service, as we cannot be held responsible for any items sent back.

Whilst our jewellery is made to be worn everyday and handcrafted to last, care should always be taken. Here are a few tips to help your pieces stay safe and looking their best.

• Gold & sterling silver pieces - gently polish with a soft jewellery polishing cloth to bring back its shine.

• Diamonds - despite being the hardest gemstone, diamonds can still be prone to fractures and chips. Take care when wearing and storing your piece.

• Precious & semi-precious stones - avoid exposure to perfumes, body lotions, household cleaners and harsh chemicals.

• Clean gemstones with warm water and dish detergent. Use a soft toothbrush to gently brush around the stone, rinse with water, pat dry with kitchen roll and let it air dry.

• Softer gemstones e.g. emeralds or porous materials e.g. pearls or opals - gently clean with a jewellery cloth. Do not soak these pieces in water, as it can damage the organic materials.

If you need any further advice, please contact us.

All Maisie Willis Jewellery pieces come with a 6-month warranty. In the event of damage resulting from a manufacturing defect, we will repair or replace the piece at no cost. Please note that due to the organic nature of our materials, an exact match may not always be achievable, but we will strive to provide a piece as close to the original as possible.

Normal wear and tear is not covered by the warranty. If, upon inspection, the damage is determined to be unrelated to a manufacturing defect, we will contact you to discuss available repair options and associated costs.

While our jewellery is crafted to withstand the test of time, we understand that accidents can happen. Repairs falling outside the 6-month warranty coverage can be arranged at a cost. For further assistance and information, please don't hesitate to reach out to us.

We take pride in crafting each piece with sustainability in mind, using 100% recycled 9ct and 18ct gold, as well as sterling silver. Additionally, our commitment to ethical practices extends to responsibly sourcing gemstones from trusted suppliers worldwide.

We ensure that all jewellery exceeding specific weights, 7g for silver and 1g for gold, undergo the hallmarking process. This takes place at the London Assay Office, guaranteeing the authenticity and quality of our pieces in accordance with legal requirements.

Any piece of our jewellery can be created in platinum or palladium upon request.