Return Policy

We really hope you love your new piece of Maisie Willis jewellery however if you change your mind, you can return the item within 14 days of the receipt. The piece you have purchased must be returned to us unworn and undamaged, in its original condition and in its original packaging. Please email info@maisiewillis.com to begin the returns process.

Please be aware that any jewellery that has been specially commissioned or personalised cannot be returned. Please note that earrings are non-returnable for reasons of hygiene and safety.

Items are returned at the buyer's own risk. It is recommend that you use a fully tracked and insured postal service.

Any refunds will be issued back to the original purchaser’s card and can take up to 30 days to process.